Client care
A little help choosing.
Useful answers before you order. If you would rather ask us directly, get in touch.
Talk to METSBefore you order
Are METS pieces made to order?
Yes. Check the product page for the current production estimate for your chosen piece. Delivery time is additional.
Do you create bespoke jewellery?
Yes. Aaron welcomes enquiries about custom pieces. Get in touch to discuss your idea, whether you have a particular stone in mind or would like help developing a design.
How do I find my ring size?
Have the finger you intend to wear it on measured by a jeweller. Tell us the size and sizing system if you would like help checking the METS options.
Can I order for a particular date?
Tell us the piece and the date before placing your order. We can check them against current production and delivery times.
What comes with my piece?
Your jewellery arrives in a METS presentation box with a METS certificate.
Where do you deliver?
We currently deliver to Australia and New Zealand. See Shipping for charges and estimated delivery times.
Can my ring be resized?
Contact us with your order details and the size you need. We will assess the design and explain the options and costs before any work begins.
Choosing a gift?
Tell us what they wear and the occasion you have in mind. We can help you think through the style, sizing and timing.