Returns and resizing
A considered purchase.
Your piece is made to order. Please check the design, size and estimated timing before purchasing.
Changing or cancelling your order.
Contact us within 24 hours of ordering if you need to make a change or cancel. We can help provided production has not begun. Once production starts, change of mind cancellations and returns are unavailable.
A problem with your piece.
If your jewellery arrives damaged, differs from your order or develops an issue, contact us with your order number, a description and clear photographs. We will assess it and explain the next steps. Nothing in this policy limits rights that apply under consumer law.
Resizing.
Contact us with your current size, the size required and your order details. Resizing depends on the design and the change requested. We will assess your piece and provide a quote, including any shipping costs, before work begins.
Repairs and ongoing care.
If a setting catches, a stone moves or your piece needs attention, stop wearing it and get in touch. We will explain the assessment and any proposed charges before proceeding.
Returning a piece to us.
Please contact us for return instructions before sending jewellery. We will provide the appropriate address and packing guidance.