Privacy policy
Your privacy.
METS Sydney respects the personal information you share with us. We use it to manage your orders, respond to enquiries and provide customer service.
Information we collect.
When you order or contact us, we may collect your name, contact details, delivery and billing addresses, order details and the messages you send. Payment information is handled securely by our payment provider. We do not store full card details.
How we use it.
We use your information to process payments, make and deliver your jewellery, answer questions and keep relevant business records. We share the information needed with the service providers supporting our store, checkout, email and delivery. We do not sell your personal information.
Email updates.
We send marketing emails when you choose to subscribe. You can unsubscribe using the link in any marketing email. Order and service emails are separate from marketing updates.
Keeping information secure.
We take reasonable steps to protect personal information and retain it for as long as it is needed to provide our services, maintain records or meet applicable obligations.
Access, corrections and questions.
Contact METS to ask about your information, request a correction or raise a privacy concern. Include enough detail for us to understand your request. We may need to verify your identity before releasing personal information.